Terms Of Service

TERMS OF SERVICE

Welcome to PAL LHAMO. This website is owned and operated by Swastik Industries, a sole proprietorship, trading under the brand name PAL LHAMO. Throughout this website, the terms “we”, “us” and “our” refer to Swastik Industries and PAL LHAMO.

PAL LHAMO operates an online jewellery store offering products and related services to customers across India. By accessing our website, creating an account, placing an order or using any of our services, you agree to these Terms of Service and the policies referenced on this website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not access or use our website or services.

SECTION 1 – GENERAL WEBSITE TERMS

By using this website, you confirm that:

  • You are legally competent to enter into a binding agreement under applicable Indian law.
  • You will provide accurate and complete information when creating an account or placing an order.
  • You will use this website only for lawful purposes.
  • You will not use our products or services for any illegal or unauthorised activity.
  • You will not attempt to interfere with the security, functionality or proper operation of our website.

You must not transmit viruses, malicious software or any other code that may damage or disrupt our website or services.

We reserve the right to suspend or restrict access to our services if these Terms are violated, subject to applicable law.

SECTION 2 – ONLINE STORE AND ACCOUNT REGISTRATION

PAL LHAMO operates exclusively through its online store. We do not operate a physical retail showroom or accept walk-in purchases.

Customers are required to create an account to place orders on our website.

When creating an account, you agree to:

  • Provide accurate, current and complete personal information.
  • Maintain the confidentiality of your account login credentials.
  • Keep your account information updated.
  • Notify us if you become aware of any unauthorised access to your account.
  • Take responsibility for activities conducted through your account, subject to applicable law.

We reserve the right to suspend or terminate accounts containing false information, suspected fraudulent activity or misuse of our website.

You must not create an account using another person's identity or provide misleading information.

SECTION 3 – PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display our jewellery products, descriptions, specifications, images and colours as accurately as possible.

However:

  • Actual product colours may vary slightly depending on screen settings, lighting and device displays.
  • Product images are for representation purposes and may have minor differences from the actual product.
  • Product descriptions and specifications are provided to help customers make informed purchasing decisions.
  • We reserve the right to modify product descriptions, specifications, availability and pricing at our discretion, subject to applicable law.

We do not guarantee that every product or service will meet every customer's individual expectations.

SECTION 4 – PRICING AND AVAILABILITY

All prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

Product prices, discounts and promotional offers may change without prior notice.

We reserve the right to:

  • Modify product prices at any time.
  • Discontinue products or collections.
  • Limit the quantity of products available for purchase.
  • Correct pricing or listing errors.
  • Withdraw or modify promotional offers, subject to applicable law.

Product availability is subject to stock. Adding a product to your cart does not guarantee its availability or reserve it for you.

If an order is affected by an incorrect price, listing error or stock unavailability, we may contact you to explain the issue and arrange an appropriate resolution, including cancellation and refund where applicable.

SECTION 5 – ORDERS AND ORDER ACCEPTANCE

Placing an order on our website constitutes an offer to purchase the selected products.

An order confirmation message or email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel or limit an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or listing information.
  • Suspected fraudulent or suspicious transactions.
  • Incorrect or incomplete customer information.
  • Orders that appear to be placed for unauthorised resale or commercial distribution.
  • Any other legitimate reason, subject to applicable law.

If a prepaid order is cancelled by us, the amount paid for the affected order will be refunded through the applicable payment method, subject to applicable law and payment-provider procedures.

If we cancel a Cash on Delivery (COD) order, no payment will be collected for that cancelled order.

Where an order is modified or cancelled, we may contact you using the contact information provided during checkout or account registration.

SECTION 6 – PAYMENT METHODS

PAL LHAMO accepts the following payment methods:

1. Prepaid Orders

Customers may pay online using the payment methods made available at checkout, including supported payment gateways and other available digital payment options.

Orders paid through prepaid methods will be processed subject to successful payment confirmation.

2. Cash on Delivery (COD)

COD may be available for eligible orders and delivery locations.

For COD orders:

  • Payment must be made at the time of delivery.
  • COD availability may depend on the delivery location, order value and other operational factors.
  • We reserve the right to restrict COD availability where reasonably necessary to prevent fraud or repeated order misuse.

All payments must be made using the payment options displayed on our website.

We do not store complete card details on our website. Payment transactions are processed through third-party payment service providers in accordance with their applicable security and privacy practices.

SECTION 7 – SHIPPING AND DELIVERY

PAL LHAMO currently accepts orders for delivery within India.

Orders are shipped to the delivery address provided by the customer at checkout.

Delivery estimates displayed on our website are indicative and may vary depending on the destination, courier operations, weather conditions, public holidays and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact number.

We shall not be responsible for delivery delays arising from incorrect or incomplete address information provided by the customer.

Once an order has been dispatched, tracking information may be shared with the customer where available.

For further information, please refer to our Shipping Policy.

SECTION 8 – RETURNS, EXCHANGES AND REFUNDS

All returns, exchanges and refunds are governed by our separate Returns & Exchanges Policy, which forms part of these Terms of Service.

Customers are requested to review the Returns & Exchanges Policy before placing an order.

Any request concerning damaged, defective, incorrect or eligible exchange products must be submitted in accordance with the timelines and procedures mentioned in that policy.

Please refer to our Returns & Exchanges Policy for complete details.

Nothing in these Terms is intended to exclude or restrict any consumer rights or remedies available under applicable Indian law.

SECTION 9 – INTELLECTUAL PROPERTY

All content available on the PAL LHAMO website, including but not limited to:

  • Brand names and logos.
  • Product photographs and images.
  • Product descriptions and written content.
  • Website design and layout.
  • Graphics, illustrations and visual elements.
  • Marketing materials and other creative content.

is owned by or licensed to Swastik Industries and PAL LHAMO, unless otherwise stated.

No content from this website may be copied, reproduced, distributed, modified, republished or commercially exploited without our prior written permission.

Unauthorised use of our intellectual property may result in appropriate legal action.

SECTION 10 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, payment gateways, delivery partners and other external services.

These services are operated independently and are subject to their own terms, conditions and privacy policies.

We do not control or guarantee the accuracy, availability, security or performance of third-party websites and services.

Customers are encouraged to review the applicable policies of third-party service providers before using their services.

We shall not be responsible for issues arising solely from the independent operations of third-party services, except to the extent required under applicable law.

SECTION 11 – CUSTOMER REVIEWS AND USER SUBMISSIONS

Customers may be permitted to submit reviews, feedback, suggestions, photographs or other content through our website or authorised communication channels.

By submitting such content, you confirm that:

  • The content is accurate to the best of your knowledge.
  • You have the necessary rights and permissions to share it.
  • The content does not violate the rights of any third party.
  • The content does not contain unlawful, abusive, misleading or offensive material.

We reserve the right to moderate, reject or remove content that violates these Terms or applicable law.

We may use customer feedback and reviews for improving our products and services. Any use of identifiable customer content for promotional purposes will be subject to applicable law and required permissions.

SECTION 12 – PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you acknowledge that certain information may be collected and processed for purposes including:

  • Account registration and management.
  • Order processing and fulfilment.
  • Payment processing.
  • Shipping and delivery.
  • Customer support.
  • Fraud prevention and website security.
  • Compliance with legal and regulatory obligations.

We handle personal information in accordance with our Privacy Policy and applicable Indian data protection laws.

Please review our Privacy Policy for further details regarding the collection, use, storage and protection of your personal information.

SECTION 13 – PROHIBITED ACTIVITIES

You are prohibited from using our website or services:

  1. For any unlawful or fraudulent purpose.
  2. To violate applicable laws or regulations.
  3. To infringe upon our intellectual property or the rights of others.
  4. To submit false, misleading or fraudulent information.
  5. To impersonate another person or misuse another customer's account.
  6. To upload or transmit viruses, malware or harmful code.
  7. To collect or misuse personal information belonging to other users.
  8. To interfere with the security or functionality of our website.
  9. To use automated systems, bots or scraping tools to extract website content without our permission.
  10. To engage in activities that may harm PAL LHAMO, its customers or its operations.

We reserve the right to restrict or terminate access to our website where prohibited activities are identified, subject to applicable law.

SECTION 14 – DISCLAIMER AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain the availability and proper functioning of our website. However, we do not guarantee that access to our website will always be uninterrupted, error-free or available at all times.

Temporary interruptions may occur due to maintenance, technical issues, internet connectivity problems or circumstances beyond our reasonable control.

To the extent permitted by applicable law, Swastik Industries and PAL LHAMO shall not be liable for indirect or consequential losses arising from the use or inability to use our website.

Nothing in these Terms shall exclude, restrict or limit any liability, warranty, consumer protection or other statutory right that cannot lawfully be excluded or limited under applicable Indian law.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Swastik Industries, PAL LHAMO and their authorised representatives, employees, service providers and business partners from claims, liabilities, losses and reasonable expenses arising from:

  • Your violation of these Terms of Service.
  • Your misuse of our website or services.
  • Your violation of applicable laws.
  • Your infringement of the rights of any third party.

This provision shall apply only to the extent permitted by applicable law.

SECTION 16 – TERMINATION AND SUSPENSION

We reserve the right to suspend, restrict or terminate your access to our website or account if:

  • You violate these Terms of Service.
  • You engage in fraudulent or suspicious activities.
  • You misuse our website or services.
  • Your activities create security or operational risks.

You may stop using our website at any time.

Termination of access shall not affect obligations or liabilities that arose before termination, including obligations relating to completed orders and outstanding payments.

Any action taken under this section shall remain subject to applicable law.

SECTION 17 – SEVERABILITY

If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable under applicable law, the remaining provisions shall continue to remain valid and enforceable.

The affected provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.

SECTION 18 – ENTIRE AGREEMENT

These Terms of Service, together with the policies published on our website, constitute the agreement governing your use of the PAL LHAMO website and services.

These Terms supersede any prior website terms or communications relating to the same subject matter, except where separate written agreements or applicable laws provide otherwise.

SECTION 19 – GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of our website, products or services shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, subject to applicable law.

Nothing in this section shall restrict any consumer's rights to seek remedies before a competent consumer forum or authority under applicable Indian law.

SECTION 20 – CHANGES TO THESE TERMS

We reserve the right to update, modify or replace any part of these Terms of Service from time to time.

Any changes will be published on this page along with an updated revision date.

Customers are encouraged to review this page periodically.

Continued use of our website following the publication of updated Terms will constitute acceptance of the revised Terms, to the extent permitted by applicable law.

SECTION 21 – CONTACT INFORMATION

For questions, concerns or requests relating to these Terms of Service, please contact us using the details below:

Brand: PAL LHAMO
Legal Business Name: Swastik Industries
Business Structure: Sole Proprietorship
Registered Address: Mumbai, Maharashtra – 400104, India
Customer Support Email: [CUSTOMER SUPPORT EMAIL TO BE UPDATED]

By accessing or using the PAL LHAMO website, creating an account or placing an order, you acknowledge that you have read and agree to these Terms of Service, subject to applicable law.