Privacy Policy
PRIVACY POLICY
Last updated: 2 November 2026
This Privacy Policy describes how Swastik Industries, a sole proprietorship operating under the brand name PAL LHAMO ("we", "us" or "our"), collects, uses, stores and shares your personal information when you visit our website, create an account, make a purchase or otherwise communicate with us.
Our website operates as an online jewellery store serving customers across India. This Privacy Policy applies to all visitors, customers, account holders and other individuals who interact with our website and services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge the practices described in this policy, subject to applicable law.
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or legal and regulatory requirements. Any revised policy will be published on this page with an updated revision date.
1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with our website and services. This may include information you provide directly, information collected automatically and information received from third-party service providers.
A. Information You Provide Directly
When you create an account, place an order, contact us or otherwise interact with our website, we may collect the following information:
- Personal details: Your name and other identifying information.
- Contact details: Email address, mobile number and communication details.
- Account information: Account username, login credentials and account-related information.
- Order information: Products purchased, order details, order history and transaction confirmations.
- Address information: Billing address, shipping address and delivery details.
- Payment information: Payment method, payment status and transaction reference details. Payments are processed through applicable payment service providers. We do not intentionally store complete credit or debit card details on our website.
- Customer support information: Information you provide when contacting us regarding orders, products, returns, exchanges or other enquiries.
- Shopping activity: Products viewed, added to your cart, purchased or saved, where such features are available.
- Reviews and feedback: Product reviews, ratings, suggestions, photographs or other content you voluntarily submit.
You may choose not to provide certain information. However, some information is necessary to create an account, place an order, process payments or arrange delivery. Without the required information, we may not be able to provide certain services.
B. Information Collected Automatically
When you visit or browse our website, certain information may automatically be collected through cookies, server logs, pixels and similar technologies.
This information may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type and operating system.
- Time zone and general location information derived from your device or connection.
- Pages visited and products viewed.
- Time spent on website pages.
- Website navigation and browsing activity.
- Referring websites, search terms and interaction with advertisements.
- Technical information relating to your connection and website usage.
We refer to this automatically collected information as usage or device information.
C. Information Received from Third Parties
We may receive certain information about you from third-party service providers that help us operate our online store and fulfil your orders.
These may include:
- Shopify, which provides the platform used to operate our online store.
- Payment gateways and payment processors that facilitate online transactions.
- Courier companies and shipping partners that assist with order delivery.
- Analytics, advertising and marketing service providers, where such services are used.
- Customer communication and support service providers, where applicable.
Information received from third parties will be handled in accordance with this Privacy Policy and applicable law.
2. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for legitimate business purposes, including providing our products and services, managing customer accounts, processing transactions and improving your shopping experience.
A. Order Processing and Fulfilment
We use your information to:
- Process and confirm your orders.
- Verify payments and transactions.
- Arrange packaging, dispatch and delivery.
- Send order confirmations, invoices and shipping updates.
- Manage cancellations, returns, exchanges and refunds.
- Provide customer support relating to your purchases.
B. Account Management
We use account information to create, maintain and manage customer accounts, verify account activity, provide access to account features and assist with account-related requests.
C. Customer Communication
We may use your contact information to communicate with you regarding:
- Account registration and account activity.
- Order confirmations and updates.
- Payment confirmations and transaction issues.
- Shipping and delivery notifications.
- Customer support requests.
- Returns, exchanges and refunds.
- Important updates concerning our website, services or policies.
D. Marketing and Promotions
Where permitted by applicable law and subject to your preferences and required consent, we may use your contact information to send promotional emails, messages, offers, product announcements, newsletters and other marketing communications.
You may opt out of promotional communications at any time by using the unsubscribe option provided in our communications or by contacting us.
Opting out of promotional communications will not prevent us from sending essential transactional or service-related messages, such as order confirmations, delivery updates or important account notifications.
E. Website Improvement and Analytics
We may use website usage information to:
- Understand how visitors interact with our website.
- Improve website design, navigation and functionality.
- Evaluate product interest and shopping trends.
- Improve our products, services and customer experience.
- Measure the performance of marketing and advertising activities, where applicable.
F. Security and Fraud Prevention
We may use personal information to detect, investigate and prevent fraudulent transactions, suspicious account activity, unauthorised access, misuse of our services and other security risks.
We may also use relevant information to protect our customers, business operations and legal rights.
3. COOKIES AND TRACKING TECHNOLOGIES
Like many online stores, our website may use cookies and similar technologies to improve website functionality and understand how visitors use our services.
Cookies are small data files stored on your device when you visit a website. They may help us:
- Remember your shopping cart and browsing preferences.
- Maintain website functionality and security.
- Improve your browsing and shopping experience.
- Understand website traffic and visitor behaviour.
- Support analytics and advertising activities, where applicable.
We may use essential, functional, analytical and advertising-related cookies depending on the services enabled on our website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including shopping cart and account features.
For more information about Shopify's use of cookies, please visit:
4. SHARING YOUR PERSONAL INFORMATION
We do not sell your personal information to third parties. However, we may share certain information with trusted third parties when necessary to operate our website, provide services, fulfil orders or comply with legal obligations.
These third parties may include:
A. Shopify
Our online store is powered by Shopify. Shopify may process personal information to provide and support our online store, manage transactions and provide related services.
For more information, please review:
B. Payment Service Providers
We may share relevant order and transaction information with payment gateways and payment processors to facilitate payments, verify transactions, process refunds and help prevent fraudulent activities.
C. Shipping and Delivery Partners
We share necessary customer information, such as your name, contact number and shipping address, with courier companies and logistics partners to dispatch and deliver your orders.
D. Analytics and Advertising Providers
Where applicable, we may share certain website usage information with analytics, advertising and marketing service providers to understand customer behaviour, measure campaign performance and improve our marketing activities.
E. Customer Support and Technology Providers
We may share relevant information with service providers that assist us with customer communication, website maintenance, data storage, technical support and business operations.
F. Legal and Regulatory Requirements
We may disclose personal information where required to:
- Comply with applicable laws, regulations or legal processes.
- Respond to lawful requests from government authorities or regulatory bodies.
- Investigate suspected fraud or unlawful activities.
- Protect our legal rights, customers, website and business operations.
5. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, applications, payment gateways or other online services.
These external services are operated independently and have their own privacy policies and terms of use.
We are not responsible for the privacy practices, security, content or policies of third-party websites that we do not operate or control.
We encourage you to review the privacy policies of third-party websites before sharing your personal information with them.
6. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
These measures may include access controls, secure service providers, platform security features and other safeguards appropriate to the nature of the information being handled.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
Customers are responsible for maintaining the confidentiality of their account login credentials and should notify us if they suspect unauthorised access to their account.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Maintaining and managing customer accounts.
- Processing and fulfilling orders.
- Providing customer support.
- Maintaining transaction and business records.
- Meeting applicable legal, accounting and regulatory requirements.
- Resolving disputes and enforcing our agreements.
- Preventing fraud and protecting our business.
When personal information is no longer required for these purposes, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.
8. YOUR PRIVACY RIGHTS
Subject to applicable Indian data protection laws, you may have the right to:
- Access: Request information about the personal data we process about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Erasure: Request deletion of personal information, subject to legal and operational retention requirements.
- Withdrawal of consent: Withdraw consent where our processing is based on your consent.
- Grievance redressal: Raise a complaint regarding the handling or processing of your personal information.
- Nomination: Exercise applicable nomination rights as provided under relevant data protection laws.
To exercise your rights, please contact us using the contact information provided in the Contact Us section below.
We may request reasonable information to verify your identity before processing a privacy-related request.
We will address requests and grievances within the timelines prescribed by applicable law.
Please note that withdrawing consent or requesting deletion may affect our ability to provide certain services, process orders or maintain your account where the relevant information is necessary for those purposes or must be retained under law.
9. MARKETING COMMUNICATIONS AND PREFERENCES
We may send promotional communications about PAL LHAMO products, collections, offers and updates where permitted by applicable law and based on your communication preferences and required consent.
You can opt out of promotional emails by clicking the unsubscribe link included in the email. You may also contact us to request that promotional communications be stopped.
For SMS, WhatsApp, telephone or other promotional communications, we will follow applicable consent, communication and opt-out requirements.
Please note that opting out of marketing communications will not stop essential messages relating to your orders, account, payments or customer service.
10. CHILDREN'S PRIVACY
Our website and services are not intended to knowingly collect personal information from children in violation of applicable law.
We do not knowingly solicit personal information from children where parental or guardian consent is legally required.
If you believe that a child has provided personal information to us in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.
11. INTERNATIONAL DATA TRANSFERS
Our business operates in India. However, some of our technology platforms, hosting providers and third-party service providers may process or store information on servers located outside India.
Where personal information is transferred or processed outside India, we will take steps required under applicable Indian data protection laws and regulations.
12. DO NOT TRACK
Some web browsers provide a "Do Not Track" setting that allows users to express a preference regarding online tracking.
At present, our website may not respond to all browser-based Do Not Track signals. You can manage certain tracking preferences through your browser settings and any cookie preference controls made available on our website.
13. CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy from time to time to reflect changes in our business operations, technology, third-party services or applicable legal requirements.
Any changes will be published on this page with an updated revision date.
We encourage you to review this page periodically to remain informed about how your personal information is collected, used and protected.
14. CONTACT US
If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a complaint regarding the processing of your personal information, you may contact us using the details below:
Brand Name: PAL LHAMO
Legal Business Name: Swastik Industries
Business Structure: Sole Proprietorship
Registered Address: Mumbai, Maharashtra – 400104, India
Customer Support Email: [CUSTOMER SUPPORT EMAIL TO BE UPDATED]
Grievance Officer
For privacy-related complaints and grievances, you may contact our designated Grievance Officer using the details below:
Name: [GRIEVANCE OFFICER NAME TO BE UPDATED]
Designation: Grievance Officer, Swastik Industries
Email: [GRIEVANCE EMAIL TO BE UPDATED]
Address: Mumbai, Maharashtra – 400104, India
We will review and address grievances in accordance with applicable laws and prescribed timelines.
By using the PAL LHAMO website and services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used and shared as described above, subject to applicable law.