Return & Exchange Policy

• Order Processing: Orders are usually dispatched within 1–4 working days, unless a different timeline is mentioned on the product page.
• Standard Shipping: Orders typically arrive within 3–7 working days from dispatch.
• Pre-Order Products: Pre-order items are dispatched within 8–10 days. Please allow an additional 3–4 working days for delivery after dispatch.

Tracking details will be shared through your registered contact details, wherever available.

Please ensure that your shipping address and contact details are accurate when placing your order. Report any delivery issue, incorrect address or unsuccessful delivery to our support team promptly.

Please contact our support team immediately if you wish to cancel an order. Cancellation requests are handled based on the order's processing and dispatch status and applicable consumer laws. Dispatched orders may not be eligible for cancellation through the standard process.

Products delivered in good condition and as ordered are not eligible for voluntary returns or refunds due to change of mind or personal preference.

For incorrect products or verified manufacturing or quality defects, PAL LHAMO will review the claim and arrange an appropriate resolution, including replacement or another applicable remedy.

Eligible voluntary exchanges can be requested within 7 days of delivery.

• Voluntary exchanges are processed through a PAL LHAMO gift card.
• Direct product replacement is not offered for voluntary exchanges.
• The product must be unused, undamaged and in its original packaging, with tags and accessories intact.
• A brief try-on for sizing assessment is permitted.
• Sale items are not eligible for voluntary exchanges.

For sizing-related exchange requests, please provide clear photographs showing the product being worn and the sizing concern. A brief try-on for photographs is permitted.

For approved voluntary exchanges, a flat ₹120 shipping and handling fee will be deducted from the eligible product value when issuing the gift card.

This fee applies only to customer-requested voluntary exchanges. No shipping or handling fee is charged for verified incorrect, damaged or defective products attributable to PAL LHAMO.

Once your voluntary exchange request is approved, the product will be picked up and undergo a quality inspection. After the product passes inspection, a gift card will be issued for the eligible product value after deducting the applicable ₹120 shipping and handling fee.

Products that do not meet the exchange eligibility requirements may be rejected. Any return shipping charges for rejected items will be communicated in advance.

For approved incorrect, damaged or defective product claims, a replacement is generally dispatched within 10 working days after review, verification and approval.

Please contact our support team with:

• Your order number.
• A brief description of the issue.
• Unboxing video, wherever available.
• Clear photographs of the product and packaging.

Our team will review the claim and assist with an appropriate resolution. No shipping or handling fee will be charged for verified issues attributable to PAL LHAMO.

Please provide the following evidence:

• A clear, continuous and unedited video showing the sealed package before opening.
• The shipping label must be visible in the video.
• The complete unboxing process, from opening the package to revealing its contents.
• Clear photographs showing the damage, defect or incorrect item.
• Photographs of the outer packaging and shipping label, wherever relevant.

The video should not contain cuts, edits or pauses. If the required evidence is unavailable, our team may request additional information or verification. This requirement does not override applicable consumer rights.

Claims relating to damaged, defective or incorrect products should be reported within 48 hours of delivery, along with supporting evidence. This reporting window does not override applicable consumer rights.

Once your voluntary exchange request is approved, the product has been picked up and it passes quality inspection, a PAL LHAMO gift card will be issued to the email address associated with your original order. The gift card will reflect the eligible product value after deducting the applicable ₹120 shipping and handling fee.

PAL LHAMO gift cards are valid for 6 months from the date of issue.

No. Gift cards must be redeemed in one single transaction. The balance cannot be split across multiple orders or used in parts.

The entire available gift card balance must be used in that single transaction. Any unused balance remaining after the transaction will not be carried forward or refunded.

If your order value exceeds your available gift card balance, you can pay the remaining amount using another available payment method.

Gift cards issued for voluntary exchanges cannot be exchanged for cash or refunded, subject to applicable law. Gift cards cannot be redeemed after expiry, subject to applicable law.

All requests are subject to verification and eligibility. PAL LHAMO may inspect returned products and verify claims before approving voluntary exchanges or other resolutions.

Consumer complaints will be acknowledged within 48 hours and addressed within one month, in accordance with applicable requirements.

Customers are advised to retain their order details and original packaging until they are satisfied with their purchase.